Excelra Knowledge Solutions Private Limited (“Excelra”, the “Company”, “We”, “Us”, or “Our”), a private limited Company with its registered office at 7th Floor, Wing B, NSL SEZ Arena Town Centre, Plot No.6, Survey No.1, IDA Uppal, Hyderabad –500039, India, is a global data and analytics organization primarily engaged inter alia in providing proprietary data assets, data science solutions, and expert services to institutional clients across the life sciences industry (“Services”). Information regarding the Services can be accessed through www.excelra.com (“Website”). We place the utmost importance on maintaining the confidentiality, integrity, and security of Your (collectively, “You”, “Your”, “Yourself”, and “Users”) personal data and information that You share with Us while accessing Our website. Our comprehensive Privacy Policy (defined below) reflects this commitment, which We encourage You to read fully.
This document (“Privacy Policy”) is applicable to the Excelra Affiliates and explains how information, including Personal Information (defined below), is collected, received, stored, processed, disclosed, transferred, dealt with or otherwise handled by Us through the Website. This Privacy Policy is incorporated into and subject to Our Terms of Use/Terms and Conditions (“Terms”) and shall be read harmoniously and in conjunction with the Terms. All capitalized terms used and not defined in this Privacy Policy shall have the meaning ascribed to them under the Terms.
This Privacy Policy has been designed to align with the requirements of the EU General Data Protection Regulation (GDPR), where applicable, and the Digital Personal Data Protection Act, 2023 (DPDPA) in India, where applicable and other global data protection laws of other countries. We will update this Policy to reflect further guidance or rules issued under the applicable laws.
This Privacy Policy does not cover information that You may provide to third-party websites, applications or services that are not owned or controlled by Us. This includes third parties We advertise on the Website or otherwise or on social media sites where We have a profile. This includes, but is not limited to, communications over third-party messaging platforms, such as WhatsApp. Such information will be governed by the privacy policies of respective third parties, and such sites.
Please read the Privacy Policy carefully prior to using or registering on the Website or accessing any material, information or availing any Services through the Website.
This Privacy Policy is provided in compliance with applicable data protection laws, including the Digital Personal Data Protection Act, 2023 (India) , when applicable, read with rules and regulations made thereunder and the General Data Protection Regulation (EU) (GDPR). This policy constitutes a notice to You, as a data principal/data subject, regarding the collection, use, and processing of Your personal data; and does not require any physical, electronic, or digital signature to be valid or binding. By clicking on the “Accept” or “Confirm” button at the time of signing up, You acknowledge that You have read and understood this Privacy Policy and agree to be bound by its terms.
This Privacy Policy is governed by one fundamental principle-maintain Your trust and confidence when handling Your Personal Information. Our Privacy Policy broadly lays out the following:
- The kind of Personal Information that We will collect from You, and the purpose of collection of such information.
- Your right to choose what Personal Information You provide to Us and how such information is used. We collect and process Your Personal Information to provide and improve Our Services. We will also offer You an explicit opt-out clause, and We will stop processing Your Personal Information. However, please note that We may only be able to provide You with Our Services if You provide Us with the requested information.
- The circumstances where We disclose Your Personal Information to third parties and the manner in which such third parties may utilize Your Personal Information.
- The practices and procedures adopted by Us in ensuring the privacy, security, and confidentiality of Your Personal Information when sharing such data with third parties, such as Our third-party service providers to facilitate provision of Services, or for such third parties to provide their services.
- Our efforts of protecting Your Personal Information by maintaining appropriate security measures/protocols, that may include, physical, electronic, and procedural safeguards. We will train Our employees to handle Personal Information properly. When We use other companies to provide Services for Us, We require them to protect the Personal Information We receive from You.
- How We handle Your information when You visit the Website, receive emails, SMSs, and any other communications from Us.
- How You can raise grievances in relation to any Personal Information We collect from You, and the manner in which Your grievances will be redressed.
Terms of use
At Excelra, accessible from www.excelra.com, one of Our main priorities is the privacy of Our visitors. This Privacy Policy document contains types of information that is collected and recorded by Excelra and how We use it.
If You have additional questions or require more information about Our Privacy Policy, do not hesitate to contact Us through email at marketing@excelra.com
Website Analytics
We use web analytics tools provided by service partners such as Google Analytics , HubSpot, DealFront etc to collect information about how You interact with Our website, including what pages You visit, what site You visited prior to visiting Our website, how much time You spend on each page, what operating system and web browser You use and network , IP information etc. We use the information provided by these tools to improve Our Services. These tools place persistent cookies in Your browser to identify You as a unique user the next time You visit Our website. The information collected from the cookie may be transmitted to and stored by these service partners on servers in a country other than the country in which You reside. Though information collected does not include personal data such as name, address, billing information, etc., the information collected is used and shared by these service providers in accordance with their individual privacy policies. You can choose to disable cookies through Your individual browser options when You first visit Our webpages, or by utilizing settings in Your browser or third-party tools (collectively, “ Other Information and Automatic Information ”)
Privacy Policies
You may reach out to the website of advertising partners to find the Privacy Policy for each of the advertising partners of Excelra.
Third -party ad servers or ad networks use technologies like cookies, JavaScript, GoogleAds, LinkedInAds or Web Beacons that are used in their respective advertisements and links that appear on Excelra, which are sent directly to users’ browser. They automatically receive Your IP address when this occurs. These technologies are used to measure the effectiveness of their advertising campaigns and/or to personalize the advertising content that You see on websites that You visit.
Note that Excelra has no access to or control over these cookies that are used by third-party advertisers.
Third Party Privacy Policies
Excelra’s Privacy Policy does not apply to other advertisers or websites. Thus, We are advising You to consult the respective Privacy Policies of these third-party ad servers for more detailed information. It may include their practices and instructions about how to opt-out of certain options. You can choose to disable cookies through Your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.
Online Privacy Policy Only
This privacy policy applies only to Our online activities and is valid for visitors to Our website with regards to the information that they shared and/or collected in Excelra. This policy is not applicable to any information collected offline or via channels other than this website.
Consent
By using Our website, You hereby consent to Our Privacy Policy and agree to its Terms and Conditions.
Privacy Policy
Excelra cares about Your privacy. Personal information is any information about an individual if such individual is identifiable by such information, or in relation to such information. While We have specified the exact data sets that We will collect from You in this Privacy Policy (collectively “ Personal Information ”) along with the purpose of collection, We collect and use Personal Information only as it might be needed for Us to deliver Our Services. We have laid out below broadly, the nature of Personal Information that We will be collecting from You :
- Your First Name and Last Name
- Your Phone Number
- Your Company name
- Your business e-mail address
- Your Country
- Your Area of Interest
- Other data collected that could directly or indirectly identify you.
Our Privacy Policy is intended to describe to You how and what data We collect, and how and why We use Your personal data. It also describes options We provide for You to access, update or otherwise take control of Your personal data that We process.
If you have questions about Our practices or any of Your rights described below, You may reach Our Data Protection Officer (“DPO”) by contacting Us at dpo@excelra.com. This inbox is actively monitored and managed so that We can deliver an experience that You can confidently trust.
What information do We collect?
We collect the following information so that We can provide the best possible experience when You utilize Our Services.
From You. The Personal Information We receive from You in this instance involves Your name, Your Company’s name, Your mobile number, Your business email address and Your country, along with such other information provided by You on Our Website.
User communications. We may collect and retain Our correspondence, such as emails or letters into a file specific to You.
Other information and Automatic information (as defined above ).
Information belonging to children. The Website is not intended for children (i.e., persons below 18 years of age). We neither collect Personal Information nor encourage children to interact with the Website. We do not owe any responsibility to any such User, who is a child, or towards their parents or lawful guardian, as applicable.
Information belonging to persons with disabilities.
The Website and the Services are inclusive and cater to all persons, including persons with disabilities. For the purpose of this Privacy Policy, a person with disability refers to someone with long-term physical, mental, intellectual, or sensory impairment that may hinder their full and effective participation equally with others, but a person who is otherwise competent to contract. If You are a User with a disability and require any assistance to access or use the Website, please contact Us at dpo@excelra.com. We will be happy to serve You and help You through the use of the Website.
However, We may also collect additional information, as notified by Us from time to time, when delivering Our Services to You to ensure necessary and optimal performance.
On what grounds do We process Your Personal Information?
Consent. In most cases, We will process Your Personal Information based on Your opt in consent as required under applicable law before processing your personal information. In most cases, we rely on Your prior explicit consent to process Your data , which You can withdraw at any time. In the event You do not wish for Us to process Your Personal Information for any specific purpose, You retain the right to deny consent to Us for Use of Your Personal Information for such purpose. You may do so by contacting Us at- dpo@excelra.com. The different instances in which We collect Your Personal Information and the purposes for which We process Your Personal Information have been described in this Privacy Policy. While You have the right to withdraw the consent that You have given, certain Personal Information may be necessary to make available Our Services and We may not be able to provide You with the relevant Services if the Personal Information requested is essential for making available the Service, and is not provided by You or the consent in relation to it is withdrawn.
Certain legitimate uses. Notwithstanding anything contained herein, We may, in compliance with applicable laws, process Your Personal Information without obtaining Your consent in the event: (i) You voluntarily provide Your Personal Information to Us and do not indicate anything to show that You do not consent to the use of such Personal Information by Us. Further, if You voluntarily provide Your Personal Information to Us for any of the purposes stated below, We shall not process Your Personal Information for any of the other purposes, unless You specifically voluntarily provide Your Personal Information to Us for any and/or all of such other purposes; (ii) the purpose of processing is for fulfilling any legal obligation to disclose any information to the State or any of its instrumentalities subject to such processing being in accordance with the provisions regarding disclosure of such information in any other law for the time being in force; (iii) it is for employment purposes or for defending Ourselves from any loss or liability in the context of employment; (iv) it is for compliance with any judgment, decree, or order issued under any applicable law or any judgment, decree, or order relating to civil contractual claims under any foreign law; (v) it is for responding to a medical emergency involving a threat to life or immediate threat to Your health or of any other Users’ health; (vi) it is for taking measures to provide medical treatment or health services to You or any other User during an epidemic, outbreak of disease or any other threat to public health; (vii) it is for the purpose of taking measures to ensure safety of, or provide assistance or services to, any individual during any disaster, or any breakdown of public order; and (viii) it is in the interest of prevention, detection, investigation or prosecution of any offence or contravention of any law for the time being in force in the relevant jurisdiction.
We process Your data when processing is necessary to fulfill our contract with You or to take steps at Your request prior to entering into a contract or fulfill any legal obligation.
You agree and acknowledge that general permissions sought by You at the time of providing Your information on the Website and Your consent thereof for the use of any other Personal Information as set out in this Privacy Policy shall be for the provision of Services.
How We utilize information.
We strongly believe in both minimizing the data We collect and limiting its use and purpose to only that :
- for which We have been given permission,
- as necessary to deliver the Services You purchase or interact with,
- as we might be required or permitted for legal compliance or other lawful purposes.
We use the Personal Information collected above to:
- Deliver and maintain services → provide You access to Our platforms, products, and solutions.
- Improve and optimize services → enhance functionality, fix issues, and upgrade performance.
- Ensure security → detect, prevent, and respond to fraud, abuse, errors, and security risks.
- Analytics & insights → understand how users interact with our services, generate usage statistics, and optimize user experience.
- Marketing & communication → send product updates, promotional content, newsletters, and event invites (only with Your consent where required).
- Customer support → respond to inquiries, provide technical help, and resolve issues.
- Legal & compliance → meet regulatory obligations, enforce our Terms of Use, and protect rights, property, and safety.
- Business operations → support internal audits, business reporting, and planning.
Often, much of the data collected is aggregated or statistical data about how individuals use our services, and is not linked to any personal data, but to the extent it is itself personal data, or is linked or linkable to personal data, We treat it accordingly.
Sharing with trusted third parties. We may share Your personal data with affiliated companies within Our corporate family, with third parties with which We have partnered to allow You to integrate their services into Our own services, and with trusted third-party service providers as necessary for them to perform services on Our behalf, such as:
- Performing analysis of Our Services
- Communicating with You, such as by way of email or survey delivery
- Customer relationship management.
- Fulfilling Legal and Compliance Obligations
We only share Your personal data as necessary for any third party to provide the services as requested or as needed on Our behalf. These third parties (and any subcontractors) are subject to strict data processing terms and conditions and are prohibited from utilizing, sharing or retaining Your personal data for any purpose other than as they have been specifically contracted for (or without your consent).
Communicating with You. We may contact You directly or through a third-party service provider regarding services You have signed up, such as necessary to deliver transactional or service-related communications , respond to inquiries, and offer customer support . We may also contact You with offers for additional services We think You’ll find valuable if You give Us consent or where allowed based upon legitimate interests. You don’t need to provide consent as a condition to purchase Our services. These contacts may include:
- Text (SMS) messages
- Telephone calls
The Company’s name and other identifying information help Us tailor Our services to better meet user’s needs and ensure We address their specific requirements. We also use this information for analytics purposes to improve the functionality and user experience of Our Website by analyzing user behavior to identify trends and optimize Our Services accordingly.
Cookies and Tracking Technologies
We use cookies and similar tracking technologies for:
- Site functionality → sessions, logins, preferences, secure browsing.
- Analytics & performance → track visits, behaviour, optimize site usability.
- Personalization → remember user settings, tailor content/experience.
- Advertising & ROI measurement → targeted ads, remarketing, campaign attribution.
- Compliance → cookie consent banners, store user choices to meet GDPR/CCPA.
You can manage or withdraw Your cookie consent at any time.
Transfer of personal data abroad. If You utilize Our services from a country other than the country where Our servers are located, your communications with Us may result in transferring Your personal data across international borders including to jurisdictions that may not have data protection laws equivalent to those in Your jurisdiction. Where such transfers occur, We will take reasonable steps to ensure that Your personal data is treated securely and in accordance with applicable data protection laws . This may include implementing appropriate technical, contractual, and organizational measures to protect Your personal data during transfer and processing. By using Our services and providing Your personal data, You consent to such transfers for the purposes described in this Privacy Policy.
We may use Your personal data for automated decision-making, including profiling, to improve Our services, personalize Your experience, or for fraud detection and risk management. We comply with applicable data protection laws such as the General Data Protection Regulation (GDPR) and the Digital Personal Data Protection Act, 2023 (India) when applicable, in relation to automated decision-making and profiling.
Compliance with legal, regulatory and law enforcement requests. We cooperate with government and law enforcement officials and private parties to enforce and comply with the law. We will disclose any information about You to government or law enforcement officials or private parties as We, in Our sole discretion, believe necessary or appropriate to respond to claims and legal process (such as subpoena requests), to protect Our property and rights or the property and rights of a third party, to protect the safety of the public or any person, or to prevent or stop activity We consider to be illegal or unethical.
How You can access, update or delete Your data.
We provide You with the following rights about Your Personal Information as per applicable laws. Your rights are:
Right to access information. You have the right to ask Us: (i) for a summary of Your Personal Information being processed by Us and the processing activities undertaken by Us with respect to such Personal Information; (ii) the identities of all other third-party entities with whom Your Personal Information has been shared by Us, along with a description of the Personal Information so shared; and (iii) such other information that may be mandated for Us to provide You under applicable law. However, this right has certain limitations as prescribed under applicable law.
Right to modify/rectify data. You have the right to correct or update any information, including Your Personal Information. In the event You notice that any Personal Information already provided by You is inaccurate or incomplete or needs to be updated, You can ask Us to rectify such Personal Information (if the same cannot be done at Your end through the Website ) by contacting dpo@excelra.com. Further, if any Personal Information already provided by You is inaccurate, incomplete, or outdated, then You must give Us the accurate, complete, and up-to-date Personal Information by writing to Us at the email ID provided above, and We shall accordingly rectify such Personal Information at Our end. We urge You to ensure that You always provide Us with accurate and correct information/data to ensure that Your use of Our Services is uninterrupted. In case of any such modification of Personal Information, You may be required to furnish supporting documents relating to the change in Personal Information for verification. Any loss or damage accruing due to provision of inaccurate information or failure to update Your details, will be Your sole responsibility, to Our total exclusion.
Right to erasure. You have the right to request the deletion or removal of Your Personal Information where there is no compelling reason for Us to keep it. Such right of erasure can be exercised by writing to Us at dpo@excelra.com , which must be in a format prescribed by the authority, if any. For now, You may write to Us on the above email, to exercise this right. On such an erasure request, We shall delete all of Your Personal Information stored by Us. We shall also ensure that any third-party service provider processing Your Personal Information on Our behalf deletes all Your Personal Information, unless retention of the same is necessary for providing the Services or for compliance with any applicable law for the time being in force. Upon such erasure request being made by You, We will undertake the necessary deletion within a reasonable time and will cease processing Your Personal Information, except as may be permitted under applicable law. Please note that We may not be able to allow You access to Our Website and/or provide Services, subsequent to Your exercising of this right.
Right To Restrict: You have a right to request Us to temporarily or permanently stop processing all or some of your personal data.
Right To Object: You have a right, at any time, to object to Our processing of Your personal data under certain circumstances. You have an absolute right to object to Us processing Your personal data for the purposes of direct marketing.
Right Not to Be Subject To Automated Decision-Making : You have a right to not be subject to a decision based solely on automated decision making, including profiling.
Right To Data Portability: You can receive Your personal data in a structured, commonly used, and machine-readable format and transfer it to another data controller.
Right To Withdraw Consent: You have the right to withdraw Your consent at any time where processing is based on consent.
Right To Lodge A Complaint: You have the right to lodge a complaint with a supervisory authority if You believe Your rights have been violated.
If You make a request to delete Your personal data and that data is necessary for the services you have purchased, the request will be honored only to the extent it is no longer necessary for any services purchased or required for Our legitimate business purposes or legal or contractual record keeping requirements.
Use of consent manager. You are permitted to give, manage, review or withdraw Your consent provided to Us to process Your Personal Information through a ‘consent manager’ when available. A consent manager is an entity that is registered with the Data Protection Board of India. The consent manager is accountable to You and can assist You in providing or withdrawing Your consent which You provided to Us to process Your Personal Information, on Your behalf. Such consent managers must comply with the obligations imposed on them as may be prescribed by the Central Government .
Right to nominate. You shall have the right to nominate any other individual, who shall, in the event of Your death or incapacity, exercise Your rights in relation to Your Personal Information, per applicable law in India. In case You want to exercise the rights set out above You can contact Our Data Protection Officer whose details are set out below.
How We secure, store and retain Your data.
We follow generally accepted standards to store and protect the personal data We collect, both during transmission and once received and stored, including utilization of encryption where appropriate.
We retain personal data only for as long as necessary to provide the services You have requested and thereafter for a variety of legitimate legal or business purposes. These might include retention periods:
- mandated by law, contract or similar obligations applicable to Our business operations;
- for preserving, resolving, defending or enforcing Our legal/contractual rights; or
- needed to maintain adequate and accurate business and financial records
As long as You access and/or use the Website (directly or indirectly), it is Your obligation, at all times, to take adequate physical, managerial, and technical safeguards, at Your end, to preserve the integrity and security of Your data which shall include and not be limited to Your Personal Information.
We or any of Our partners do not assume any liability or responsibility for disclosure of Your Personal Information due to errors in transmission, unauthorised third-party access, or other causes beyond Our reasonable control. You understand and acknowledge that We cannot ensure or warrant the security of any Personal Information You transmit to Us or guarantee that Your Personal Information may not be accessed, disclosed, altered, or destroyed by a breach of any of Our security measures and safeguards. In the event of any actual or suspected security incident, including data breach, We will take all measures required to be undertaken under applicable laws. You play an essential role in keeping Your Personal Information secure. You shall not share Your Personal Information or other security information of Your Account with anyone. We have undertaken reasonable measures to protect Your rights of privacy concerning Your usage of the Website controlled by Us and Our Services. However, We shall not be liable for any unauthorized or unlawful disclosures of Your Personal Information made by any third-parties who are not subject to Our control. In the event of any actual or suspected security incidents, including data breaches, We will take all measures required to be undertaken under applicable laws.
If You have any questions about the security or retention of Your personal data, You can contact Us at privacy@excelra.com .
Grievance Redressal
If You have any privacy-related questions, concerns or complaints about Our Privacy Policy, Our practices or Our services, You may contact Our DPO by email at dpo@excelra.com with minimum requirements mentioned below
Required Information:
- Full name and contact details
- Description of the grievance
- Relevant dates and events
- Any supporting documents
The grievance will be investigated in accordance with the Excelra Grievance Redressal Procedure. In the alternative, You may contact Us by either of the following means:
By Mail : Attn: Data Protection Officer/Grievance Redressal Officer,
Excelra Knowledge Solutions Private Limited
7th Floor |Wing B |NSL SEZ Arena |Plot # 6 | Survey # 1 | IDA Uppal | Hyderabad -500039
☏ +91 40 6707 -3333 -> 3322
We will respond to all requests, inquiries or concerns within thirty (30) days.
We put Our best efforts to resolve Your grievance in a fair, equitable and timely manner, in compliance with applicable laws.
By lodging a complaint, You agree to provide complete support to the grievance redressal officer and such reasonable information as may be sought from You. We aim to resolve the complaints as soon as possible.
If You have exhausted Your opportunity of redressing Your grievances concerning Your Personal Information with Us and You are not satisfied with the resolution, You may raise Your concern to the Higher Authority under applicable law/Data Protection Board of India, once formed and effective.
While You have the right to raise complaints with both the Company and the Higher Authority/Data Protection Board of India, please note that, registering false or frivolous complaints with the Higher Authority/Data Protection Board is a punishable offence.
Changes to the Privacy Policy
We reserve the right to amend this Privacy Policy from time to time to ensure that this Privacy Policy is consistent with any developments to the Website and Services , the way We use Your Personal Information and any changes to the applicable laws including applicable data protection laws. We will make the updated Privacy Policy available on the Website. We will notify You of any changes to this Privacy Policy by way of an email or by way of a pop-up or notification on the Website or any other means as may be permitted under applicable laws. You will be required to provide Your consent and acceptance to the updated Privacy Policy before You can continue accessing the Website and the Services after such change. We encourage You to visit the Website from time to time to ensure that You are well informed about Our latest policies concerning Personal Information protection. All communications, transactions and dealings on the Website shall be subject to the latest version of this Privacy Policy in force at the time
You should review this Privacy Policy regularly for changes. You may also determine if any such revision has occurred by checking the “Last Updated” legend.
